We accept payment via PayPal, credit card and Satispay. You can choose your preferred method of payment at the end of the purchasing process. The data related to your payment method is NOT processed or stored by Garmont but by the platforms through which payment is made. These platforms, that is to say PayPal and Shopify Payments, are extremely secure and are widely used by the majority of e-commerce sites.

Shipping within Europe is free on orders over €200.00, except for the following countries, where a €15.00 fee applies regardless of the order amount: Cyprus, Finland, Ireland, Liechtenstein, Luxembourg, Norway, Russia, Sweden, Switzerland, Turkey, United Kingdom, Andorra, Denmark, Malta, Monaco.

For orders within Europe with a value under €199.00, a shipping fee of €16.00 applies, except for the following countries, where a fee of €25.00 applies: Cyprus, Finland, Ireland, Liechtenstein, Luxembourg, Norway, Russia, Sweden, Switzerland, Turkey, United Kingdom, Andorra, Denmark, Malta, Monaco.

For smaller orders, rates vary depending on the area. Delivery times are variable but usually range from 5 to 7 working days. Shipping may not be available to some areas.

Delivery times are indicative and may vary due to external causes, holidays or causes attributable to the shipping agent; also, delivery time is calculated from the date on which the order is processed. Orders are normally processed within 2 days from the date on which the purchase is completed.

Once your order has been placed, you cannot change your shipping or billing information. If you have any difficulty compiling the data while completing your purchase, please contact our e-commerce customer service at info@naglev.com

Did you buy something on www.naglev.com but are not satisfied with your choice? Don't worry, here is everything you need to know about how to arrange a return!

You have 14 days from when you receive delivery of the purchased item to complete the online return procedure and request a size exchange or a refund (excluding return delivery costs). Returned items will be refunded or exchanged provided they are intact, have not been used, damaged or washed, and have the original product labels still attached to the product as well as the original box and packaging.

Items returned incomplete, worn, damaged or dirty for reasons that are attributable to you will not be refunded and will not give rise, under any circumstances, to a credit equal to the price of the item originally purchased.

If you believe you have received a defective product, please contact our customer service at onlinestore@garmont.com

Please note that in general it is not necessary to enclose a label or return slip with your parcel.

If you want to submit a return request, you must complete the online procedure by following the steps below:

• Log in to your reserved area, go to the order details, and click “Request return”
• Indicate the reason for the return and, in the “notes” field, specify the desired replacement size (if you are requesting a size exchange)
• Click “Request return”

Once all the steps have been completed, a confirmation email will be sent to the address you provided, and your return request will be processed by one of our operators.
Please note that the procedure described above is mandatory. Requests submitted after the 14‑day deadline or through other means will not be considered.

 Size/Product Exchange

If the product purchased is of the wrong size you can return it for a new one in the correct size. If, on the other hand, you are not satisfied with the colour or the model, you can exchange it with a different item.

The replacement item will only be shipped after we have verified the condition of the returned product.

Refund

If the product received is not what you wanted, you can return it and request a refund using the same method of payment used at the time of purchase.

The refund will only be issued once the condition of the returned product has been verified. You will be reimbursed only for the purchase price, excluding any shipping and return costs.

After we have accepted your return request, you can send the product by courier or postal service to the following address:

GARMONT INTERNATIONAL

VIA DEL LAVORO, 18

31050 VEDELAGO (TV)

ITALY

Please remember that you must correctly compile the online return request before sending the product back to us. We will not refund or replace any product that arrives at our warehouse without having first been registered via the online return request process within the 14 day period foreseen by law.

Please note: we recommend that you keep the tracking number of the shipment as it is the customer who is responsible for the return. Failure to return the product within 20 days from the date of acceptance of the return shall be construed as a waiver of the return (subject to any unforeseen circumstances arising after dispatch).

From the date of purchase, you have a two-year warranty that foresees the repair or replacement of products in the event of manufacturing defects. There are two possible situations:

You made your purchase on the Naglev website:

If you believe that you have purchased a defective product through our e-commerce site, please send an email to onlinestore@garmont.com explaining the problem in detail. We recommend attaching photos with a maximum size of 10 MB.

You made your purchase in an authorised retail store or on an online shop other than Garmont:

If you believe that you purchased a defective product, please contact the shop directly. Remember that you need to provide proof of purchase (receipt). The shop will assess the defect and, if necessary, send the product back to us for testing.

The costs of returning a defective product shall initially be borne by the customer and shall then be refunded by Garmont after verification of the defectiveness of the product. The customer must only return the product after filling out the online return request and must use the cheapest shipping method available.

In order to be refunded for shipping costs, the customer must provide a photo of the shipping payment receipt and the tracking number. The customer is responsible for the return shipment until it arrives at the Garmont warehouse. If the product is not defective then the return shipping costs will not be refunded.

We accept return requests within 2 business days. Once we receive the product, we verify its eligibility and proceed with shipping the replacement item or issuing a refund within 15 days of receipt.

Our footwear is based on UK sizing, which foresees a difference of approximately 5mm in length between half sizes. The EUR and UK size charts are not the same, which means that some EUR sizes are missing (for example, switching from size 43 EUR to 44 EUR corresponds to a half size jump in UK sizing, from 9UK to 9.5UK).

A key aspect in the choice of size is the fit, which you can find on the product sheet. Some fits are broader while others are more snug and precise. The 5 fits we offer are listed below, from the most technical and snug fit to the most comfortable and wide fit:


1) Technical (tight)

2) Regular

3) Wide

Another aspect that can influence your choice of size is the thickness of the socks you use. If you wear thick socks, you should take this into account when determining your size. In general, if you are interested in shoes with a technical fit but plan to use them as every-day shoes, we recommend ordering at least a half size larger than your usual size.